Refund policy
Refund & Return Policy
Company: HCA TREND LTD
Email: admin@littlebabyworld.co
Address: 24-26 Arcadia Avenue, FIN009/NOMAIL, London, N3 2JU, United Kingdom
Company Number: 15845976
1. Return Period
We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.
2. Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in original condition
- Be in its original packaging
- Include proof of purchase (order number or receipt)
3. Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Hygiene-sensitive items (if opened or used)
- Items marked as final sale
4. How to Request a Return
To start a return, contact us at:
📧 admin@littlebabyworld.co
Please include:
- Your order number
- Reason for return
- Photos (if item is damaged or incorrect)
Once your request is approved, we will provide return instructions.
5. Return Shipping Costs
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- If the item is defective, damaged, or incorrect, we will cover return shipping
6. Inspection & Approval
Once we receive your return, we will inspect the item.
If approved:
- Your refund will be processed
If rejected:
- The item may be returned back to you
7. Refunds
- Refunds are issued within 5–10 business days after approval
- Refunds are made to your original payment method
- Processing time may vary depending on your bank or payment provider
8. Damaged, Defective or Incorrect Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery
- Provide clear photos of the issue
We will offer:
- Replacement OR
- Full refund (including shipping)
9. Order Cancellation
Orders can be canceled within 12 hours of purchase.
After this time, orders may already be processed and cannot be canceled.
10. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your payment provider
- If the issue persists, contact us at:
📧 admin@littlebabyworld.co
11. Contact
For any return or refund inquiries: